BECAUSE THEY'RE YOUR BEST MATE!

Here at MATE, we know that your furry friend is a loved and cherished member of the family.

That's why our aim is to bring you products that will nourish and enhance the bond you share with your pet.

TREAT YOUR MATE

Best Sellers

What are you shopping for today, MATE?

TREAT YOUR MATE

What do our MATES have to say about us?

  • Melissa G.

    ⭐⭐⭐⭐⭐

    "Great communication and fast delivery. All items arrived nicely wrapped and undamaged.

    She's in the hammock as I type this! She's obsessed with it."

  • Chelcy C.

    ⭐⭐⭐⭐⭐

    "My puppy Ollie has always struggled to find a comfy bed that he likes. When our bed arrived from MATE he instantly loved it, he checked it out sniffed around and then curled up in a ball on the bed and didn’t move for 2 hours! We can now honestly say that the Plush Bed is the perfect one for Ollie."

  • Kirsten F.

    ⭐⭐⭐⭐⭐

    "Quick delivery, great communication!

    We found the Laser Cat Toy very impressive, keeps the cats occupied at any time. We leave it on and it’s always getting their attention. Great product for hands free playtime!"

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MATE Collections

  • Dog Toys

    Whether it's time for the park or time to curl up on... 

    Dog Toys

  • Cat Toys

    From scratching to hunting, everything you need to keep your cat stimulated... 

    Cat Toys

  • Grooming

    Make sure your beloved MATE is looking and feeling fur-tastic and fine. 

    Grooming

  • Bundles

    Everything needed to make taking care of your MATES a breeze, all... 

    Bundles

SHOP ALL

Why should you choose us as your MATE?

As Australians, we understand the importance of MATEship.

We are confident that our collection of toys and accessories is the perfect choice for keeping furry mates happy and engaged.

TREAT YOUR MATE

FAQS

Shipping

How much does shipping cost and how long does it take?

Shipping is free! Delivery depends on your location but we ask to allow 10-14 days for Australia, New Zealand and the USA.

How does the 30-day free returns and exchanges work?

On the off chance your furry mate doesn’t like our product or you would like to exchange it, please email our support team at support@matecoofficial.com and they will be able to provide you with a return shipping label and all the instructions you need.

Can I cancel or change my order? 

Sure, as long as our fulfilment team haven’t already shipped your order. If they have please allow for the item to be delivered and leave it unopened so they can provide you with a return shipping label.

What if I put the wrong shipping address?

If the order has not been shipped yet email us at  support@matecoofficial.com with “URGENT order edit” in the subject title. The team will make any amendments, if it has been shipped they will work with you and the courier to have it redirected where possible. 

How do I exchange or return my bed?

Email us at support@matecoofficial.com and we will organise a return shipping label for you. 

My package went missing. What should I do?

Email us at support@matecoofficial.com and we will look into it for you.

MATE Products

What size should I get?

Please refer to our interactive size guides on the relevant product pages. If you are still unsure please email our friendly support team at support@matecoofficial.com and they will help you make an informed decision.

Are MATE products available in stores?

MATE products are only available on our online store. We prefer to sell directly to our customers to keep the prices as low as we can.

What if my pet doesn’t like it?

Although we are very confident they will, we do offer a 14 day free return policy.

Is there a warranty?

All products come with a 12 month warranty.

Where is it made?

Our products are designed in Australia. Production takes place in China where we are able to work closely with our supplier to bring you the highest quality products at an affordable price.